Question 1

Is the information on the posters verified?

Accepted Answer

Yes! Most of the time, my posters require hours of research! For example, I used the Guide Larousse du Vin for the Map of French Wines Poster, or the Guide Hachette des Whiskies for the Whisky Poster.

I also go out into the field to interview “real people” and gather their opinions and knowledge. This was the case for the Meat Cuts Poster.

Finally, I cross-reference the information I’ve gathered with reliable sources on the web, just to make sure the poster’s information is accurate.

Question 2

Who prints the posters?

Accepted Answer

I work with a print-on-demand company. They have production sites around the world, so depending on where you are located, your orders are printed and shipped from the nearest facility.

Question 3

What paper is used?

Accepted Answer

Posters are printed on heavyweight matte white paper (200 gsm / 80 lb), which has a natural, smooth, uncoated finish that is luxurious to the touch. I chose it because it is the perfect option to stand the test of time.

This paper is produced from wood from sustainably and responsibly managed forests, which have FSC certification.

Paper sizes may vary slightly by region. For the US and Canada, the measurement is in inches, while for the rest of the world, it is in centimeters.

Question 4

How are the frames ?

Accepted Answer

The frames are made from pine wood and come in 3 colors: black, white, and natural wood.

They are 20-25mm /0.79″-0.98″ thick and 10-14mm /0.4″-0.6″ wide, providing the perfect balance of durability and style.

To keep your poster looking its best, we use shatterproof, transparent plexiglass to protect it from damage.

The poster is ready-to-hang as the poster is delivered within the frame. It is ready to be hung directly on the wall.

Question 5

How are the posters packaged?

Accepted Answer

Each poster and frame is shipped in robust packaging, ensuring it arrives in pristine condition.

The poster is packed in a strong, sturdy tube. Depending on the destination country, the tube may be surrounded by a shipping sleeve to prevent the tube from rolling. Inside the tube, the poster is wrapped in tissue paper to prevent scratching.

Question 6

How soon will I receive my order?

Accepted Answer

Frog Posters are produced locally in 32 countries, so they arrive faster, smarter and more environmentally friendly.

I do my best to shorten the delivery times below, but I cannot guarantee them. In most cases, here are the delivery times, the first delay is for posters without frame, the second for posters framed.

France	
3-6 working days	4-8 working days
Germany
3-4 working days	3-4 jworking days
Australia	
3-16 working days	3-16 working days
Austria	
5-7 jours working days	4-6 working days
Belgium	
3-7 working days	6-9 working days
Brazil	
7-23 jworking days	6-23 working days
Bulgaria	
10-23 working days	10-23 working days
Cyprus	
8-10 working days	8-10 working days
Croatia	
9-14 working days	9-14 jours working days
Denmark	
2-3 working days	7-8 working days
Spain	
3-8 working days	5-12 working days
Estonia	
7-13 working days	7-9 working days
United-States (USA)	
8-14 working days	4-22 working days
Finland	
3-9 working days	9-31 working days
Greece	
13-21 working days	13-21 working days
Hungaria	
8-9 working days	8-9 working days
Ireland	
2-6 working days	9-14 working days
Italy	6-8 working days	4-8 working days
Lituania	
7-12 working days	9-13 working days
Luxembourg	
6-9 working days	6-9 working days
Malta	
16-20 working days	16-20 working days
Netherlands	2-3 working days	4-9 working days
Poland	
5-22 working days	4-23 working days
Portugal	
12-17 working days	9-16 working days
Romania	
6-14 working days	7-15 working days
United Kingdom (UK)	
3-4 working days	3-4 working days
Czech Republic	
3-11 working days	6-14 working days
Slovakia	
7-14 working days	7-14 working days
Slovenia	
3-7 working days	6-8 working days
Sweden	
3-6 working days	5-7 working days

Question 7

My order should have arrived by now, but I still haven’t received it. What should I do now?

Accepted Answer

Before contacting me, you can help me by doing the following:

Check your shipping confirmation email for errors in the delivery address
Ask your local post office if they have your parcel
Visit your neighbors, in case the courier has left the parcel with them
If the delivery address is correct and the parcel was not left at the post office or your neighbor’s, contact me at frogposters@ohmyfrog.fr, quoting your order number
If the delivery address is incorrect, I can send you a replacement order, but you will be responsible for the shipping costs.

Question 8

Which countries do you deliver to?

Accepted Answer

I have chosen to deliver orders only to countries where they can be produced locally, in order to limit the CO² emissions caused by the shipping:

European Union
Scandinavia
United Kingdom
USA
Australia and New-Zealand

Question 9

Which delivery service do you use?

Accepted Answer

Our production partners choose the fastest and most reliable delivery service. Depending on the country, this may be :

AnPost
Asendia
Australia Post
Austrian Post
Belgian Post
Blue Dart
Bring
Chilexpress
Colissimo
Correios Brazil
Correos
DAO
DHL
DHL Express
DPD
FedEx
Major Express
New Zealand Post
PSP Pallet
ParcelForce
PostNL
Posten DK
Posten SE
Purolator
RoyalMail
SF Express
Ship&Co
Singapore Post
La Poste
UPS

Question 10

How can I track my order?

Accepted Answer

All packages are shipped with a tracking service. You will receive the link to track the progress of your delivery as soon as your order is shipped.

If you have any questions about tracking or shipping your order, contact me at frogposters@ohmyfrog.fr, I will be happy to answer you.

Question 11

Will I have to pay customs fees?

Accepted Answer

Additional customs fees and taxes may be charged for international orders. These charges are not under my control and are assessed by your local customs office. Customs policies vary considerably from country to country.

Please check directly with your local customs office to see if they apply duties and taxes to your purchases.

Question 12

I’ve received an incorrect/damaged product. What should I do?

Accepted Answer

I am sorry if the product you ordered arrived damaged.

To help me solve this problem quickly, please send me an e-mail at frogposters@ohmyfrog.fr within one week after receiving it, with photos of the damaged product and your order number.

I’ll send you a replacement as soon as possible.

Question 13

What is your return policy ?

Accepted Answer

If you’re not completely satisfied with your purchase, I’m here to help.

If you don’t like the poster, you can return it within 30 days in its original packaging to: Frog Posters, 2 rue des Aires, 13350 Charleval, France.

I’ll refund you as soon as I receive it, using the same method of payment you used. As I print your poster as close to you as possible, I cannot cover the cost of returns.

Got a Q? I have an A!

Poster creation

Is the information on the posters verified?

Printing, Paper, Frames & Packaging

Who prints the posters?

What paper is used?

How are the frames ?

How are the posters packaged?

Shipping

How soon will I receive my order?

My order should have arrived by now, but I still haven’t received it. What should I do now?

Which countries do you deliver to?

Which delivery service do you use?

How can I track my order?

Will I have to pay customs fees?

Returns

I’ve received an incorrect/damaged product. What should I do?

What is your return policy ?

Secure Payment

Free Shipping

Eco-Friendly Production

Made in France

Rated 4,9/5

Pays	Affiche	Affiche + cadre
France	3-6 working days	4-8 working days
Germany	3-4 working days	3-4 jworking days
Australia	3-16 working days	3-16 working days
Austria	5-7 jours working days	4-6 working days
Belgium	3-7 working days	6-9 working days
Brazil	7-23 jworking days	6-23 working days
Bulgaria	10-23 working days	10-23 working days
Cyprus	8-10 working days	8-10 working days
Croatia	9-14 working days	9-14 jours working days
Denmark	2-3 working days	7-8 working days
Spain	3-8 working days	5-12 working days
Estonia	7-13 working days	7-9 working days
United-States (USA)	8-14 working days	4-22 working days
Finland	3-9 working days	9-31 working days
Greece	13-21 working days	13-21 working days
Hungaria	8-9 working days	8-9 working days
Ireland	2-6 working days	9-14 working days
Italy	6-8 working days	4-8 working days
Lituania	7-12 working days	9-13 working days
Luxembourg	6-9 working days	6-9 working days
Malta	16-20 working days	16-20 working days
Netherlands	2-3 working days	4-9 working days
Poland	5-22 working days	4-23 working days
Portugal	12-17 working days	9-16 working days
Romania	6-14 working days	7-15 working days
United Kingdom (UK)	3-4 working days	3-4 working days
Czech Republic	3-11 working days	6-14 working days
Slovakia	7-14 working days	7-14 working days
Slovenia	3-7 working days	6-8 working days
Sweden	3-6 working days	5-7 working days